Customer Service Representative

The ideal candidate will perform specialized duties relating to assisting, supporting, and resolving internal and external customer's needs. This person problem solves and works independently, generates and analyzes various metric reports.  Will aim to improve processes and recommend department improvements.To ensure ultimate customer satisfaction, communicate customer needs to whatever level of the internal organization necessary - purchasing, fabrication, assembly, planning, traffic, distribution, quality.Expedite and procure work in progress material to enable visibility for satisfying customer demand.Coordinate the review of customer incoming orders in terms of pricing, specifications, account status, shipping requirements, and product availability and ultimately the entry of appropriate orders. The order review is to be in accordance with current quality management system.Order coordination required for branch business in the areas of specifications, product availability, shipping commitments and order entry functions. Every attempt is made to accommodate ultimate branch customer needs.Continually review and update supply functions with revised customer demand changes and coordinate new promise dates.Maximize delivery date integrity on all orders through internal and external communication on schedule dates of the factory work order or purchase order.Generate simple quotes for intercompany and external customers.Instruct, assist and train others in the organization as necessary.Liaise with Quality Department on RMA and AQR’s.Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting current guidelines.Additional duties as assigned.