Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families. Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities. In addition to primary care, Bluestone has a highly developed care coordination model for seniors and individuals living with disabilities. Our registered nurses and licensed social workers facilitate patient, family, and clinical partnerships to more than 5,000 members throughout Minnesota. At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. Bluestone has been named to the Star Tribune's Top Workplace list for the 11th year in a row! Bluestone also achieved Top Workplace USA from 2021-2023! Position Overview : TheCare Coordinator Referral Specialistis a remote position that will support our Care Coordination department in scheduling health risk assessments with new enrollees, as well as engage enrollees who have been unable to be reached or declined Care Coordination services previously to improve the program's participation.The Referral Specialist's primary focus is engagingand enrolling members, while promoting Bluestone’s Care Coordination programs and providing program education. This role requires excellent communication, organization of multiple spreadsheets, and strong problem-solving skills. Responsibilities :
Provide outbound telephonic engagement calls to new enrollees as well as those who have been unable to contact (UTC), or those who have previously refused to engage in care coordination
Research to find working phone numbers for enrollees to begin or resume engagement, as well as documenting calls and call attempts
Make reminder calls prior to the enrollees assessment
Schedule assessments with multiple Care Coordinators, strong verbal and written communication skills and organizational skills are a must
Utilize motivational interviewing skills to engage members in conversations about the benefits of care coordination and their health-related needs
Maintain and monitor the list of UTC and refusal members to ensure timely contact has been made in compliance with contractual requirements and Bluestone best practices
Collaborate with the Care Coordination Managers and Director to ensure member contact lists are up to date
Management of work queues related to appointment scheduling, transportation, interpreter requests,and durable medical equipment
Telephonic contact with members
Scheduling Care Coordinator visits with members
Scheduling medical care visits and transportation
Utilizing and scheduling interpreter services
Assisting with obtaining needed medical equipment and supplies
Documentation and form completion
Participation in care coordination meetings
Other duties as assigned
Qualifications :
Education/Certification/Experience
High school diploma or equivalent, graduate or education from an accredited college, university or vocational school
Two or more years of customer service or sales and marketing experience in a call center, health insurance, physician group practice, or community agency
Experience with MMIS and/or Electronic Health Record (EHR) preferred
Must have a valid driver’s license
Knowledge/Skills/Abilities
Proficient computer Google applications skills(with an emphasis on Google spreadsheets)
Knowledge of and experience in telephonic outreach coordination
Excellent computer word processing and database experience
Ability to work independently
Creative problem solving skills
Ability to lead others in an effective, positive manner
Ability to work with diverse populations
Proven ability to communicate effectively with strong verbal skills
Excellent interpersonal and customer service skills
Computer proficiency
Compatibility with Bluestone’s mission, values and operating philosophies
Ability to read, write, speak, and understand the English language
Bluestone Benefits:
Health Insurance
Dental Insurance
Vision Materials Insurance
Company paid Life Insurance
Company paid Short and Long-term Disability
Health Savings Account (with employer contribution)
Flexible Spending Account (FSA)
Retirement plan with 4% matching contributions
Eight paid holidays for office closures plus two floating holidays
Three weeks (15 Days) Paid Time Off (PTO)
Mileage reimbursement program for field employees
Company sponsored cell phone, laptop and scrubs
Regular business hours
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