BUDTENDER
Job Description:
The responsibilities of the Budtender include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers' questions regarding the different strains of cannabis, their medicinal uses, and methods of consumption.
To be successful as a Budtender, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, an outstanding Budtender should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.
Duties:
Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.
Processing customers' payments using the dispensary's Point of Sale (POS) system.
Ensuring that the dispensary is clean and well-organized at all times.
Educating customers on the safe use of their selected cannabis products.
Correctly weighing, packaging, and labeling cannabis products as required.
Checking customers' identification documents to verify that they are of legal age.
Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
Qualifications:
Must be at least 21 years old
Must have excellent attendance and professionalism
Basic knowledge of cannabis preferred
No cannabis consumption permitted on the job
2+ years of face to face service industry experience required - retail, sales, restaurant, bar, winery, brewery, barista, hotel, hospitality, host, hostess, customer service.
Must be detail oriented and able to handle cash register in a high-volume, fast paced environment
Must possess an OMMA medical cannabis certification
Must be able to pass a criminal background check (excluding marijuana related charges)
Must have reliable transportation
Must be an enthusiastic & outgoing team player with a strong spirit of cooperation
This position requires the physical ability to perform tasks that involve prolonged standing, walking, and kneeling
Ability to tailor each guest interaction to the individual
Flexible schedule - available days, evenings, weekdays, weekends, and some holidays is a MUST!
Positive energy, team spirit, happy soul- our shop is "good vibes" only!
SHIFT LEAD
Job Purpose:
The purpose of the Shift Lead position is to create, train and motivate a team of budtenders so that they can smoothly run their shift to help the highest number of customers and patients possible in their location with the Dank's level customer service and shopping experience.
Directly reports to: Manager/Assistant Manager
Directly supervises: Budtenders
Skills, Knowledge and Ability Requirements:
Ability to use mature judgment and diplomacy in sensitive situations.
Team player with a positive and flexible attitude.
Judgement regarding priorities.
Excellent written and oral communication skills.
Proficiency in G Suites, Drive, Docs, Sheets, Etc.
Able to build relationships among team members.
Make decisions quickly.
Control emotions during stressful situations or when being provoked.
Attention to details and problem solving skills.
Time management, strong leadership and organizational skills.
OMMA Medical Marijuana Certification
Physical Work Demands:
Willingness to travel to corporate office for training.
Willingness to work all holidays.
Willingness to potentially work long hours and weekends.
Stand for long periods of time.
Disclaimer: The information contained in this job description is not an exhaustive list of the duties performed for this position. The individual holding this position will be expected to perform additional duties as required. The scope of the job role may equally change as necessitated by business demands.