Vacancy caducado!
- Collates and publishes metrics data related to quality management system for specific teams
- Facilitates conduct of internal process audits and ensures findings are logged and tracked to closure
- May perform tools testing
- Generates status dashboard and ensures correctness
- Conducts final inspections of simple project
- Makes amendments to tools, templates and dashboards
- 1+ year experience in a call center or service desk environment
- Must be able to obtain a U.S. Government clearance (US Citizenship is a requirement for this clearance)
- Basic Knowledge of Audit process
- ITIL Certification or understanding
- Working knowledge of MS Excel
- Strong customer service focus
- Heavy critical thinking and analytical skills
- Strong communication skills
- Advanced skill level with the English language
- Organizational and technology understanding
Vacancy caducado!