Job DescriptionThe Infrastructure Global Industry Unit (IGIU) serves the large and diverse Construction, Energy, and Water Industries with cutting edge technology, solutions, and market leadership.The R&D organization is comprised of over 2,000 team members dedicated to delivering technology and products that improve lives of people around the world.The R&D organization is seeking to add a high energy individual to step into a Program Manager role.This role requires a thinker with strategic vision and tactical prowess. We need you to identify gaps and communicate ideas, solutions, and concerns, as well as identify plans for future process development, iterations, and the continuous improvement of them. You will be expected to recommend changes and support your positions on those changes using the data you report.As a Program Manager, you will work internally with the team to refine practices, processes, and reporting to drive deliverables to completion. Metric reporting will include, but is not limited to, SLA compliance of internal and external partners, roadmap execution performance, operations efficiency, and regional deployment of services worldwide. An important function of this role is communicating risk factors to affected teams due to unexpected delays associated with underlying infrastructure and services. This role requires the ability to multitask and keep multiple sources of data organized and current.An IGIU Program Manager role is hardly ever the same hour-by-hour or day-by-day. At Oracle, your daily workload and expected deliverables will be varied and priorities will definitely compete. Your fact patterns will be complex versus easy and you will be required to work effectively on your own and as an integral piece of the team. You should be fully competent in your own area of expertise but also able to “lean in” to support the team whenever required, and you will be expected to provide support and guidance to more junior members on the team. You will be expected to be open to stretching your knowledge boundaries often.Top Five Requirements
Communication & Status – Effective communication is critical, especially when team members should operate independently and still act as a cohesive team unit to external stakeholders. You will be expected to provide consistent, valuable communication across teams and have the ability to drive all related tasks to closure as per process, including on time status reporting to peer stakeholders and executives.
SLA’s & Reporting - Drive SLA’s. This candidate should have the ability to drive team members, internal and external, to meet all SLA’s. He/she has to be able to work around/remove obstacles and understand when escalation is needed to avoid impact to the project deployment/releases and business. This role is also accountable for efficient and effective monthly demand metrics such as ticket counts, and other Development/Operations/Support metrics.
Problem solving - Can you see risk and how to avoid it? This role requires someone that can spot issues, prioritize and mitigate in accordance with priorities and risk appetite. You have to also know how to ask the tough questions of several different teams and get them to support the common goal. Problems can also have downstream impacts, so the person in this role has to be good with awareness of overarching project and timelines, identify and manage dependencies, plan to avoid surprises/risks as much as possible and be able to influence up and down the chain of command.
Organization – Cloud Program Management in a start-up environment means keeping many projects on track while managing multiple processes, deliverables and tasks, yet, still accommodating the day to day SaaS Cloud business needs across time zones. Agility is required as direction can frequently change on a dime with little notice and all other deliverables will still be due.
Change & Process - We need a visionary that can see opportunities for improvement and make changes quickly, even at only 70% baked, to improve services to our customers now. This includes all aspects - writing up new processes, answering emails and support requests and being able to drive change in accordance with limited resources and compressed timelines effectively with awareness and inclusion across impacted teams.
Other Requirements
Be inquisitive! Ask around, find the best data sources for reporting and decision making, network with peers internal and external to the organization.
Deliver Results Drive urgent requests, pull together meetings but always with a “Teamwork Makes the Dream Work” mentality.
It’s ALL About the Details! You have to be detail oriented and understand that there is not much time during the day to concentrate quietly and focus. You should be able to plan for changing needs and priorities and always keeping tight on critical details which can never be a low priority.
Career Level - IC4ResponsibilitiesManage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.Basic Qualifications:
10+ years’ experience in the business/program management role
Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills
Excellent organizational, verbal and written communication skills
Ability to succeed through collaboration and working through internal and external, organizations and individual
Tool proficiency – JIRA, Confluence, Excel, Basic Scripting
Demonstrated knowledge of Agile, Scrum, Kanban methods
BIG team player!
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $87,800 to $199,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer