Bilingual Spanish Point of Sale Support Technician

Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chatLog calls into the Call / Problem Tracking systemEffective call resolution and production should meet or exceed the standards set within the departmentDisplay and provide general levels of customer service.Escalate and direct calls as neededProvide user feedback to management, quality assurance, and development Must perform all activities in compliance with audit standards in reliability, security, and qualityPrepare reporting as requiredPerform other tasks as requiredMaintain communication via multiple platformsAbility to work independently with strong time management and organization skills