Description:Top Skills' DetailsTHIS POSITION MUST HAVE AN ACTIVE SECRET CLEARANCE AND BE ABLE TO WORK ON-SITE IN FORT SILL, OK
3-5 years of experience in desktop support
CompTIA A+
High School diploma
Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise. Support responsibilities include software installation, and configurations. The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.Skills:Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, TroubleshootingTop Skills Details:Windows 10,Windows 7,Hardware,Desktop,Active directory,Imaging,TroubleshootingAdditional Skills & Qualifications:Required Skills:Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employmentExperience supporting Windows 7, Windows 10, and MS Office 2013.Experience using Remedy or a similar ticketing system.Strong analytical and follow through skills.Strong verbal and written communications skills.Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.Ability to work well independently on defined tasks.Ability to work well as part of a team.Desired Skills:Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)Prior USACE/ACE-IT experienceExperience working in a DoD environmentExperience supporting Office 365o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.