For more than 50 years, millions of professionaltruck drivers and motorists have called our travel centers home, depending onus daily for fuel, food, truck maintenance and essential services.Now a part of the bp family, TA is focused ongrowing its network of travel centers, implementing cutting edge technology andembarking on innovative alternative energy and sustainability initiatives.From our locations across the country, to ourcorporate headquarters in Westlake, Ohio, every team member is a stakeholder inTA’s success. This environment offers endless career opportunities forindividuals interested in sharing their ideas, growing with the company andshaping TA’s future.SummaryThe Strategic Transformation and Projects Manager will lead and manage strategic initiatives aimed at transforming business operations and enhancing customer experiences. This role involves identifying opportunities for growth, implementing innovative solutions, and ensuring a seamless, frictionless experience for our customers. This role is pivotal in driving the transformation initiatives at TravelCenters of America, ensuring that the company not only grows but also provides an exceptional experience for its customers.Duties and Responsibilities
Strategic Planning: Develop and execute strategic plans to drive business growth and operational efficiency.
Project Management: Oversee multiple projects from conception to completion, ensuring they align with company goals and deliver desired outcomes.
Innovation: Identify and implement new technologies and processes to improve customer experience and streamline operations.
Customer Experience: Design and implement strategies to enhance the customer journey, ensuring a frictionless experience across all touchpoints.
Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment and successful project execution.
Performance Monitoring: Track and report on project performance, using data to inform decision-making and continuous improvement.
Change Management: Lead change management efforts to ensure smooth transitions and adoption of new processes and technologies.
Ensure bp’s safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.
Qualifications
Education: Bachelor’s degree in Business Administration, Management preferred. Advanced degree preferred.
Experience: Proven experience in strategic planning, project management, and business transformation. Experience in the travel or hospitality industry is a plus.
Skills: Strong leadership, analytical, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in project management tools and methodologies.
Leadership: Ability to inspire and lead cross-functional teams.
Innovation: Creative thinking and a proactive approach to problem-solving.
Customer Focus: Deep understanding of customer needs and a commitment to enhancing their experience.
Adaptability: Flexibility to adapt to changing business environments and priorities.
Collaboration: Strong team player with the ability to work effectively with diverse stakeholders.
With us,you’ll enjoy:Competitivewages and annual bonus opportunityMedical,dental, vision and life insurance401(k) with acompany matchPaid vacationand holidaysTuitionreimbursementA wide varietyof discounts on technology, travel, food and fuelOpportunity forgrowth and advancement with company paid trainingNot allbenefit plans are available to all team members. For a more comprehensive listof benefits, please visit https://www.ta-petro.com/careers/working-in-our-corporate-officePayRange$0.00 - 0.00annually - A pay range listed reflects the potential pay for this role. The paywill depend on various factors, such as responsibilities of the position, jobduties/requirements, and relevant experience and skills. Not all positionsposted will have a pay range listed.Ourtravel centers serve thousands every day; not one traveler is the same and ourteam must reflect that. We can "return every traveler to the road betterthan they came" only by understanding and celebrating individualism.TravelCenters of America is proud to be an equal opportunity workplace. We arecommitted to equal employment opportunity regardless race, color, religion,creed, national or ethnic origin, age, marital status, familial status,ancestry, sex, gender, pregnancy, gender identity or expression, sexualorientation, mental or physical disability, handicap, military service orVeteran status, genetic information or membership in any other categoryprotected by applicable federal, state or local law. At TravelCenters ofAmerica, we invite everyone to make themselves at home.Individuals with a disability may request a reasonableaccommodation related to our recruiting process. If you would like to requestan accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and lastname, phone number, the position and location for which you are applying, anddetails pertaining to the accommodation request.WorkingConditions / Physical RequirementsIn this role, the employee iscontinuously sitting and typing, frequently talking and using eye and handcoordination and may also be required to climb or balance; stoop, kneel, crouchor crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by thisjob include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus. Standing, walking, bending over,and repetitive use of legs are done occasionally. All performed with or without a reasonableaccommodation.DisclaimerThisjob description may not list all duties for this position. The incumbent in the position may be askedto perform other duties. TA OperatingLLC reserves the right to revise the job description at any time. This job description is not a contract foremployment, and either the incumbent or TA Operating LLC may terminateemployment at any time, for any reason.