Description:After a recent acquisition, clients/customers have been having questions about the new system, client data that was transitioned and basic logistical questions. These candidates need to be familiar with multiple platforms, multitask and handle anywhere from 6-12 emails an hour. High volume. Summary: Monitor Client Security AccountsConvert that data to another monitoring centerMake changes as the process continues (Name, Address, Contact Information, Dispatch Numbers, Zone Lists, ATM ID's, Etc.) There will be an Onsite IT Technician switch from Network A - Network BBasic Skillset - Data Entry Focused/Attentional to detail needed. Acting as a liaison/escalation point for testing/these tests are not liveResponsibilities:-Communicate with service technicians to make sure account numbers match up with location the Service tech's are at(If service tech says I am at job site 1234, our Admin Support Specialist need to look up account 1234 on their proprietary software system and verify when the installation has been completed)
Verifying correct account numbers that correspond with the services tech's location is key for this role
Answering questions from service tech's, clients
Letting service tech's know when an installation has failed, malfunctioned or is completed (The proprietary software will show when an installations are completed or failed)
Data entry for all conversations and updates had with service tech's
Test installation of new security software to make sure it is up and running correctly
Occasional troubleshooting with service tech's
Typing fast because every conversation will need to be documented
Once installations are done, the Admin Support Specialist will tell the service tech where their next Starbucks job site will be
Review all account pages to make sure upgrades have been successful and account numbers match up with correct job sites
Repeat this process. Will be a repetitive job.
SHIFT: No Weekend Work/ 8:00am - 4:30pmAbout Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.