Help Desk Technician

Description We are looking for a Help Desk Technician to join our team located in Troy, Ohio. In this role, you will be responsible for providing technical support, managing tickets, and assisting with hardware and software setups. This role offers a long term contract employment opportunity.Responsibilities: Assist with the setup of equipment and performing updates. Resolve Tier 1 and Tier 2 technical issues. Manage and document tickets effectively. Provide user guidance with clear communication. Troubleshoot technical issues promptly and effectively. Maintain a high level of proficiency in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft. Utilize skills in Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments to enhance performance. Support the processing of customer credit applications accurately and efficiently. Keep accurate customer credit records. Monitor customer accounts and take appropriate action promptly. Requirements Proficiency in Android Development Experience with Cisco Technologies Knowledge of Citrix Technologies Familiarity with Mac Computers and Microsoft software Understanding of Active Directory Experience with Apple Devices Ability to troubleshoot and repair Computer Hardware Proficiency in Configuration Management Experience with software and hardware Deployments Strong problem-solving skills Excellent communication and customer service skills Ability to work in a fast-paced environment Ability to work in a team and independently IT related certifications would be a plus Willingness to continuously learn and stay updated with technology trends. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .