Vacancy caducado!
- Provide line of business support, interfacing with the ICT team, Manufacturing Engineering, Production Control, and the local Union while providing day to day production support for all ICT supported systems, manufacturing and ICT launch activities, and upgrades while executing the ICT strategic direction.
- This position will require 1st level support of all mission critical plant applications, ability to troubleshoot system issues, management/configuration for application access, and full end user support for plant staff and employees. These systems include but are not limited to; Mainframe integrated systems, PLC based Proprietary MES (FIS, MPTS and UPS), Andon Solutions, VMWare ESXi, Cisco Network Support, AD Account Management, Fortinet Firewall support, Qualys Vulnerability Tools, UNIX Systems, PC/Peripheral support, and Client/Server administration.
- High School Diploma or greater 3+ years of previous work experience in an IT support role.
- In depth knowledge of Windows 10 OS, Microsoft Office Suite, hardware and software administration, and the a large Tech company Application Suite.
- Strong troubleshooting and critical thinking skills.
- Working knowledge of incident/change management.
- Excellent customer service and communication skills.
- Self-Motivated and able to adapt and learn quickly while on the job.
- Bachelor's degree in Engineering /Computer Science or Information Technology (IT) related field.
- Project Management experience is a plus.
- Knowledge and experience with ITIL process and procedures.
- 3+ years IT support experience in a manufacturing environment.
Vacancy caducado!