Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant to join our team in Toledo, OH. The ideal candidate will be the first point of contact for our customers, providing timely and accurate support via phone, email, and internal systems. You will assist in resolving inquiries, guiding clients through company procedures, and ensuring their satisfaction is maintained to the highest standard.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person professionally and efficientlyResolve product or service issues by clarifying customer complaints and offering appropriate solutionsMaintain detailed and accurate records of customer interactions and feedbackCoordinate with other departments to follow up on customer concerns and ensure timely resolutionAssist with administrative tasks related to customer accounts and support ticketsContribute to the continuous improvement of support processes and client satisfaction metrics