Technical Support Specialist puesto vacante

Vacancy caducado!

Technical Support Specialist

Direct Hire

Solon, Ohio

Summary: Investigates, troubleshoots and ensures successful resolution of requests involving applications and systems. Involved in system design and implementation.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. Develops and manages system to prioritize, evaluate and answer telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies. Analyzes requests in enough detail to determine if they need to be assigned to higher level resources or if they can be resolved directly. Obtains and improves familiarity with critical business applications such as ERP, WMS and forecasting to be able to perform issue resolution effectively. Understands business processes and flows to be able to perform issue resolution effectively. Logs and tracks calls and maintains history records and related problem documentation. Consult with other team members to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Writes and revises user training manuals and procedures. Develops training materials such as exercises and visual displays. Trains users on software.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have the ability to handle multiple priorities in a fast paced production oriented environment.

Education and/or Experience

Bachelor’s degree or equivalent from four-year college; or three years related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from individuals and/or groups. Must be able to communicate and interact with all levels of employees.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Good problem solving capability is essential. Must be an analytical thinker, problem solver, detail oriented with the ability to multi-task. Must be service oriented. Above average computer skills. Knowledge of business software such as ERP, WMS, office productivity toolsets, Microsoft Office products and aptitude to quickly learn now tool sets.

Vacancy caducado!

ID	#6040400
Estado	Ohio
Ciudad	Solon
Tipo de trabajo	Permanent
Salario	USD $45,000 - $48,000 45000 - 48000
Fuente	MAPSYS
Showed	2020-11-23
Fecha	2020-11-20
Fecha tope	2021-01-19
Categoría	Sistemas/redes
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Job Details

Technical Support Specialist