Customer Experience Representative

The Playaway Products team is hiring a Full -Time Customer Experience Representative to help support our growing business! This role will focus on providing exceptional customer support to public libraries and PreK-12 schools, while also building and maintaining internal relationships with our Account Mangers and internal stakeholders.We're looking for a dynamic candidate who thrives in a fast-paced environment and excels at managing multiple tasks with efficiency. The ideal candidate is passionate about literacy and education, with a strong ability to problem solve, communicate clearly, and dedicated to providing an exceptional customer experience. Duties & ResponsibilitiesProvide thorough, customized solutions and world-class support as the first line of inbound communications through channels including answering phones, managing e-mail responses, and monitoring our live chat tool.Manage business order needs including order entry, tracking and shelf-ready processing.Develop and maintain strong relationships with our Public Library and PreK-12 Account Managers and other internal partners to align on effective resolutions and messaging, depending on the needs of the customer.Facilitate business critical information and customer data updates within our Customer Relationship Management (CRM) tools.Provide customer training and education on Playaway Products and web properties. Quick adoption and mastery of our internal CRM, NetSuite and our customer support software, Zendesk.