Role: Quality Manager- Data CenterLocation: Onsite in New Albany, OHBlack Box is a trusted IT solutions provider delivering cutting-edge technology solutions and best-in-class services to our customers around the globe. Since our founding, Black Box has been driven by its passion for social responsibility to positively impact the communities where we live and work. Through dedication to performance, a high level of competence and inspiration to have shared ownership, our Teams understand the value they add and execute with responsibility, accountability and pride. The sustainment of our success is backed with a “By All Means” mindset to ensure customer success.If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do and be their best. Globally recognized as one of the largest Technology Solutions Integrators, you will have the unique benefit of being a part of an organization that is experiencing tremendous growth and success Whether you’re a recent grad or a seasoned industry professional, you can experience meaningful career growth at Black Box. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects and engagements across the globe. We offer a wide range of job opportunities, competitive compensation, benefits, and more.This Opportunity:The Quality Manager is responsible for overseeing the quality of the installation on the projects from planning through closing and ensuring customer satisfaction by delivering unparalleled service. Provides overall project quality management support for assigned projects under the direction of the Senior Project Manager and Director of Quality. The position provides daily quality assurance on the installation and testing. This position ensures the safe and on-time delivery of high-quality installation services to the customer to the contract documents and industry standards.What You Will Do:
Safety is our Priority. Follow Safe Work Practices that conform with the Company’s Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
Promote company Core Values to foster and safeguard Company culture.
Develop and maintain Non-compliance Register
Reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback
Creates detailed, comprehensive, and well-structured installation and test plans.
Estimates, prioritizes, plans, and coordinates quality control and testing activities.
Designs, develops, and executes QA scheduled reports (e.g. defects, installation deficiencies, project timelines and project level QA measurements)
Identifies, records, documents thoroughly and tracks deficiencies and corrective actions.
Performs thorough review of all testing documentation and maintains all of that documentation for close out.
Monitors and inspects all operations that affect quality to align with industry and customer standards.
Facilitates communications with internal and external teams to identify system requirements, failures, and process improvements.
Prepares Root Cause Analysis reports
Monitors corrective action process results.
Investigates the causes of non-conforming products and trains users to implement QC solutions.
Tracks quality assurance metrics, such as defects, marginal results, and project specific KPI’s.
Stays up-to-date with new testing tools and test strategies.
Trains installers, where necessary, on testing methodologies.
Assists Project Manager with reporting requirements.
Schedule out quality walks with internal team and customer.
Participates in project meetings and communicates updates and progress.
Manages customer acceptance and signoff.
Gather and review all close out documents for contract and Div 27 compliance.
Needs for Success:
Proven work experience in Infrastructure deployment.
Ability to implement and monitor a quality assurance program.
Strong knowledge of Project/Construction QA methodologies, tools, and processes.
Experience in writing clear, concise and comprehensive test plans and test cases.
Hands-on experience with QC implementation.
Solid knowledge of testing and installation methodologies.
Experience working in a data center builds.
Experience with fiber and copper performance testing.
Strong Knowledge of TIA, NEC, BICSI and data center installation standards.
Extensive knowledge of Safety protocols, processes and procedures.
Ability to perform root cause analysis investigations and prepare reports.
Ability to train technicians on dressing, cleaning, splicing and testing.
Knowledge of various quality platforms.
Able to report and read out project information to all stakeholders as needed or required.
Ability to develop and manage presentations
Demonstrated professionalism and ability to interact effectively with all levels of employees, both management and staff alike, vendors, clients, and others.
Ability to work under time constraints and adapt to changing requirements with a positive attitude.
Strong oral and written communication and organizational skills, including excellent customer service skills.
Ability to effectively present to small and large groups.
Disciplined, detail oriented, organized, and self-driven.
Demonstrated skill in organizing resources and establishing priorities.
Demonstrated ability to resolve complex problems, conflicts, and issues.
Proficient in using a computer and business / industry applications - Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio, etc.), Bluebeam, Procore, Autodesk and others.
What You Bring to the Table:
Bachelor’s Degree Construction Management, Engineering or other related discipline. Relevant experience may be considered in lieu of degree.
Minimum of 5 years’ experience in the construction industry in a management or leadership role. Experience overseeing and managing the quality of large structured cabling projects and/or data center construction projects highly preferred.
Experienced in training technicians and quality standards
Preferred professional certifications:
OSHA-30 Hour certification (if not certified at time of hire, certifications must be obtained within first six (6) months of employment)
Quality management
BICSI Registered Communications Distribution Designer (RCDD)
BICSI Data Center Design Consultant (DCDC)
Supervisory Responsibility:This position may be assigned resources to direct on a project-by-project basis.Work Location and Travel: On project site in New Albany, OH daily with up to 15% travelNote: This job description outlines the general nature of the responsibilities and duties executed by this position. Other responsibilities and duties may be assigned as reasonably needed or required.#LI-TK1