ERC Service Repair Technician

This is an in-house service technician position responsible for repairing machine products, parts, devices and other equipment such as labeling/printing products and sub-assemblies as needed.  Incumbent performs diagnostics and repairs on mechanical, electrical and electronic equipment as assigned in accordance with departmental productivity standards.RESPONSIBILITIES:  This position works in-house repairing and servicing equipment, parts, devices, (e.g., hand held, tabletop, or other labeling printing products, disassembling and building print heads and sub assemblies as needed.)Locates and diagnoses failures, replaces defective components, and performs basic troubleshooting using standard equipment and verbal and/or written instructions. Follows illustrated parts breakdowns and service manuals to properly disassemble and reassemble equipment to perform necessary repairs.Disassembles and re-builds/assembles all business specific parts, devises, equipment, sub assemblies, using specification sheets, verbal and handwritten instructions.Performs cleaning, lubrication and other preventive maintenance tasks as required.Tests and performs necessary machine product adjustments to ensure full functionality.Inspects completed repairs.Moves parts stock to and from work area.Maintains high priority on customer satisfaction.  Properly responds and resolves urgent service requests within company stated objectives. Consistently work in a safe manner with regard to self, co-workers, and manufacturing systems.Contribute and participate in team decision making.Support safety, quality, and continuous improvement initiativesMay learn and apply software applications and diagnostic programsPerforms receiving and/or shipping tasks for outgoing repaired product to customers as directed.Maintains inventory accuracy and turns in accordance with service standards.