Job Title:
Technical Product Manager
Req ID:
43090
Job Category:
Marketing/Communications
Mentor, OH, US, 44060
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
This position is responsible for the aspects of product management for ConnectAssure. The candidate will have a solid understanding of software applications and technology. In this role, the candidate will establish strategies to drive sales growth and working with IPT product managers to deliver a seamless Customer experience with our connected portfolio of capital and consumable products. This individual will collaborate with Sales and Service leadership to support lead time reduction efforts. In addition, this individual will serve as a liaison with other manufacturers to ensure that our equipment can be successfully connected through competitive workflow software. They will have a mixture of upstream and downstream work centered on driving the growth of software products.
Duties
Uncover and understand Customer needs and use them to develop and refine specifications for future product enhancements.
Work with Product management to define connected user experience and requirements by platform
Ability to work well with internal and 3rd party development teams. Able to ensure requirements are communicated and fully understood and that execution matches business expectations.
Responsibility to lead and facilitate collaboration of both internal / external teams involved in developing, delivering and supporting ConnectAssure.
Work with global stakeholders for launch of CAT in target markets.
Responsible for planning, forecasting and achieving the new and recurring revenue performance to plan.
Apply a systematic approach to problem identification and solving while generating possible solutions to implement actions.
Coordinate development activities across the different development and IT teams.
Manage coordination, administration and timely execution of cross-functional projects, including setting, tracking and meeting deadlines, coordinating schedules, facilitating communication between project team leaders, and bringing project teams together into a cohesive whole.
Work closely with commercial teams to increase product penetration and utilization through the development of tools, training, and programs that provide a seamless approach to selling value.
Participate in sales training meetings, conferences, and Customer events.
Collaborate with the Digital Workflow Solutions Marketing, Education, Business Development, and IPT Marketing Communication teams to create and maintain effective collateral, marketing lead campaigns, and sales tools.
Complete competitive assessments Follow competitors and their connectivity solutions and conduct analysis regularly.
Provide prompt, comprehensive field support regarding application and use of products on an ongoing basis, including technical understanding.
Ability to handle product related questions, Customer communications regarding ConnectAssure, security questions, and supporting the technical sales process.
Serves as a primary liaison to coordinate information for the end user customer to successfully address all requirements to quote and install ConnectAssure
Required Experience
Bachelors Degree required
7+years of professional experience with either on premise or cloud software, connected devices or other IoT products
Product/User/Customer trainings, technical sales, customer support
Experience with supporting sales and renewals for a software product
Experience in IT Systems Administration or Netw