Vacancy caducado!
Job Title:
Supervisor, Contracts and Service Operations
Req ID:
41026
Job Category:
Customer Operations/Customer Support
Mentor, OH, US, 44060
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Supervisor, Service Contracts and Support is responsible for driving lean process improvement and support functions within the service sales and support operations team. Responsible for implementing, and measuring departmental and process goals, achieving annual targeted contract and warranty conversion closure rate targets, and the administrative and operational support of contracts and depot services. Recommends system changes and implements same to improve field performance. Acts as a liaison between field operations and administration to improve business processes and resolve issues. Supports National Accounts initiatives to support competitive pricing, requests for proposals, and incremental business opportunities. Supports the training of new hires and creates and sustains an engaging work environment.
Duties
Supervise contract sales team (30%)
Define and support the sales process for contract sales representatives
Ensure service agreement quotes for renewals and new business opportunities are delivered on time
Ensure contract quotes are profitable and meet price realization guidelines
Partner with strategic accounts to support revenue growth initiatives and operational support
Coach and develop sales team members to build an engaging workspace
Review contract terms and conditions for compliance with department requirements
Train new hires and assist in the development of quality sales systems
Drive performance to meet growth targets, renewal on time performance, and price realization
Supervise Service Support Administration Team (30%)
Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies
Ensure service agreements are activated by team accurately and quality standards met for reports
Ensure invoice errors are addressed and corrected by team
Support the Onboarding and Training of New Hires
Provide/develop additional training to existing employees as needed
Assist in development of job aides and standard best practices for the team to follow
Identify opportunities to eliminate waste and increase efficiency of department
Support the development and testing of new initiatives and processes
Support Team SharePoint site maintenance
Duties - cont'd
Supervise Support for Depot Services (30%)
Provide administrative support for depot services
Ensure processes in place for standard work
Ensure accurate process documentation and invoicing
Manage performance outcomes aligned with business outcomes
Build Employee Engagement (10%)
Recommend work resources for team to execute on business priorities
Review key improvement areas and recommend improvement activities to eliminate waste and build value for activities
Participate in routine business reviews to ensure efforts support both back administrative and field operations objectives
Identify engagement activities that encourage team collaboration and retention
Required Experience
Associate's Degree in Business or related field is required.
Minimum 5 years of business experience is required.
In lieu of degree, 9 years of relevant experience is required to be considered for the role
Background in inside sales capacity and preferred management of inside sales/service support team. 3-5 years in a supervisory role is required.
Lean
Vacancy caducado!