Application Consultant

Job Description

Avery Dennison is seeking an Application Consultant to join the Label and Graphic Materials Group organization. This role is part of the Label & Packaging Materials Group business and is responsible for providing application and technical consulting support through phone, chat and email coverage. This role will at times support both strategic and regional customer accounts, including our Canadian customer base. They will partner with Product Management, Marketing, Sales and other business teams to deliver price, mix, and profitability objectives.

• Provide detailed application and technical consulting directly to customers via telephone, chat and email service channels.
• Build new product combinations, as required to meet application CTQ’s, and win new business.
• Initiate SF opportunities when: crafting new products, working on large pieces of business, and/ or applications requiring high investment technical testing.
• Conduct applications assessments, including troubleshooting.
• Uncover customer needs and provide solutions that are robust, yet competitively positioned.
• Communicate customer opportunities to sales partners for follow up
• Accumulate and assimilate knowledge and information on the range of available products.
• Follow-up with customers on sophisticated inquiries, recommendations, testing and compliance needs
• Use predictive service insights to ensure our customers enjoy a crafted service experience.
• Become a certified Pressure-Sensitive 101 (PS101) trainer to support customer needs.
• Build relationships with Customers and Sales Team, to facilitate a climate of joint growth and partnership.

Qualifications

• Bachelor’s degree or equivalent preferred.
• Strong technical aptitude required, with knowledge of Industry, products and applications preferred.
• Excellent written, verbal and telephone communication skills required.
• Solid customer service skills and experience required.
• Computer savvy with an agile learning style preferred.
• Strong attention to detail & organizational skills required.
• Ability to network efficiently to accomplish customer and business objectives.

IND125

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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