Customer Service Representative

13633BRJob ID:13633BRExciting Challenges:Broad Function and Purpose of Position: This position will be responsible for providing excellent customer serviceSpecific Responsibilities: Place customer orders and arrange for delivery via customers’ preferences Enter all customer pricing into SAP for invoicing accuracy Update pricing when project pricing is sent by regional managers Consolidate orders so that customers receive best freight charges Respond to needs of the customer by phone quickly and accurately Assist other customer service reps when needed Communicate order status to customers quickly and accurately Process RMAs, credits and rebills within required timeframes Increase customer awareness and satisfaction through personal contacts and/or visits Attend regional meetings to increase relationships with sales personnelJob Title:Customer Service RepresentativeCountry:United States of AmericaLocation:Marion, OH Job Category:Customer ServicePicture employer branding: Building Trust Every Day:Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day. Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career. Community Involvement: Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability. "Equal Opportunity Employer Veterans/Disabled"Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.Who we are:With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 27,000 employees worldwide. With annual sales of 11.4 + billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.Skills you`ll need:Customer Service backgroundExcellent computer skills- knowledge of SAP a plusMin. 5 years is customer assisted rolesAbility to act independently and make decisionsAbility to effectively interact with customers and other departmentsExcellent organizational skills