Customer Accounts Coordinator

Customer Accounts Coordinator Location MANSFIELD TEXAS Hours Needed M-F, 11:00AM - 8:00PM Requisition Number 17798 Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=17798) The Customer Accounts Coordinator is accountable for scheduling of workflow and supervision of all Customer Accounts Department functions including (1) Credit application processes, (2) Order approval processes, (3) Collection processes, training and coaching of new and existing employees. The Coordinator must possess clear communication skills and have the ability to work with internal and external customers always exhibiting a positive attitude.ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Develops and maintains productive work teams by coaching, training and development of staff and new hires; providing detailed guidance in a positive environment Strong verbal and interpersonal communication with the ability to communicate with internal and external customers across all levels of the company Responsible for maintaining and scheduling the workflow of Customer Account Reps within the Customer Accounts Department and covering for staff when they are out of the office Continuous coaching and training to expand knowledge of credit processes Provides company credit services via telephone, internet, email US mail and fax. Produces and maintains a high volume of productive customer contacts Monitors and approves order releases, new account set ups, credit investigations, daily reports and collection contacts through credit processes to meet customer requirements and verifies everything is processed through credit correctly Provides credit information to internal/external customers within specified deadlines, communicating with customers to resolve account issues, pending orders, and invoice discrepancies Processes and approves Service Orders to resolve customer requests and prepares recommendations for large dollar credit limits Monitors daily reports to determine and plan ahead for customer needs, making suggestions and pursuing customer account possibilities Responsible for defining problems, collecting data, establishing facts, and drawing valid conclusions Possesses working knowledge of company policies, procedures and systems. Analyzes the impact of decisions before execution Maintain a positive, professional work environment Oversees daily workflow and projects for team. Subject matter expert for team job functions. Fosters a learning environment and mentors team members. Works with minimum supervision and makes independent judgments. Assists management with development of results oriented processes and project management. Initiates, establishes and maintains highly effective relationships with business contacts of various cultures, and at all levels. Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments. Extremely confidential and trustworthy. Regular attendance at work is an essential part of the job. SKILLS & CERTIFICATIONS Ability to make correct decisions based on reviewing factual account information and pre-set guidelines Experienced in and highly qualified at all credit functions Exhibits strong analytical, problem solving and negotiation skills with customer’s upper management contacts Interpret spreadsheets and printed reports to determine workflow and course of action with Management Responsible for the training of tracing and business to business collections Able to type data and use PC for long periods of time/ Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook) Skill evaluation: Math 90%, Spelling 80%, 10-Key 155 NSM, Basic Excel 70%, Typing 40 WPM, Call Center Audio 90%EDUCATION & EXPERIENCE Internal candidates: Minimum 1 year as a highly performing Mouser employee. External candidates: Minimum 2 years prior work experience that is relevant to the team you will lead. 6+ years experience in critical job functions of the team; can be a combination of internal and external experience.This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Category:Finance/Accounting Equal Opportunity Employer, including disability and veterans. Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or [email protected] . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications. Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .