At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.Telesitter Observer - Mercy Health - Lorain HospitalPrimary Function/General Purpose of PositionThe Virtual Safety Companion remotely observes and interacts with assigned patients through in-room cameras with verbal interventions and alerts to get bedside staff support for the patient as necessary. This position works closely with the hospital bedside clinical staff, Virtual Safety Coordinator, and the Operations Manager to escalate any patient conditions as necessary and provides hand-off information upon completion of shift assignment.Essential Job Functions
Provides continuous observation of assigned patients through a one-way camera with two-way audio device and immediately contacts the appropriate bedside clinical staff if the patient requires assistance
Promotes patient safety by reporting unsafe situations or concerns to direct caregivers via phone calls and Epic documentation
Participates in hand-off of information/behavior about assigned patients at the beginning and upon completion of the shift assignment
Seeks help as soon as possible when patient appears to pose a threat to self or others
Participates in collaborative identification and reporting of patient safety issues and assures patient environment safety
Provides patients with explanations of service as needed, but does not counsel or provide opinions regarding medical conditions
Demonstrates efficiency in following documented workflows
Provides high level customer service to all patients, patient's family, visitors, bedside, provider, and associates
Provides accurate, precise, timely documentation in Epic and patient observation software when applicable for patient care
Uses professional communication, verbal and written
Expected to participate in patient service and safety escalation discussions with Virtual Safety Coordinator and bedside nurse
Promotes safety and protects the dignity of the observed patient
Communicates effectively with patients using a microphone and headset
Demonstrates efficiency in multi-tasking
Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs and huddles
Perform other duties, when there is a low volume of observable patients, under the direction of a nurse
Licensing/CertificationBLS Basic Life Support (required, within 3 months of hire)EducationNoneWork ExperiencePatient care experience (preferred)Previous hospital environment experience (preferred)TrainingWorking knowledge of Outlook, Word, Excel and instant messaging (preferred)Working knowledge of HIPPA (preferred)Familiarity with basic medical terminology (preferred)LanguageNonePatient PopulationDemonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.Adolescents (13-17 years)Adults (18-64 years)Geriatrics (65 years and older)Working ConditionsPeriods of high stress and fluctuating workloads may occur.General office environment.May be exposed to high noise levels and bright lights.May have periods of constant interruptions.Prolonged periods of working alone.Other: May work from home. Requires private, dedicated space for equipment. Privacy screen for monitors will be required.Physical RequirementsPhysical DemandsFrequency 0% 1-33% 34-66% 67-100%Lifting/ Carrying (0-50 lbs.) xLifting/ Carrying (50-100 lbs.) xPush/ Pull (0-50 lbs.) xPush/ Pull (50-100 lbs.) xStoop, Kneel xCrawling xClimbing xBalance xBending xWork PositionFrequency 0% 1-33% 34-66% 67-100%Sitting xWalking xStanding xAdditional Physical Requirements/HazardsPhysical RequirementsManual dexterity (eye/hand coordination)Perform shift workManeuver weight of patientsHear alarms/telephone/audio recordingsReach above shoulderRepetitive arm/hand movementsFinger DexterityColor VisionAcuity – farAcuity – nearHazardsNot applicable to this positionSkillsCommunicationAlert at all timesRespond quickly to behavioral changesContinuous monitoring – multiple patientsFunction in stressful situationsFunction in emergency situationsRecord and communicate patient status and behaviorsBasic data analysisHIPPAProfessionalBasic computer skillsAbility to learn new skillsMicrosoft windowsMultitaskingPrioritizingAttention to detailCritical thinkingActive listeningFollow proceduresCommunication with family membersCommunication with team membersTeamworkBehavior documentationCustomer serviceCalmConflict resolutionRelationship buildingEscalate unsafe behaviors quicklyEPICPatient safetySafety escalationMany of our opportunities reward your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much moreBenefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]