Sr. Support Technician

Description:Technical Support: All around support on all devices. a. Provide hands-on technical assistance to end-users for hardware, software, and network-related issues. b. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. c. Install, configure, and maintain operating systems, applications, and software updates. Hardware Maintenance: o Set up and deploy new computers, laptops, and other hardware devices. o Perform hardware repairs and upgrades, including memory, hard drives, and other components. o Collaborate with procurement to order replacement parts and equipment as needed. Software Support: o Assist users in installing, configuring, and updating software applications. o Troubleshoot software errors, compatibility issues, and system crashes. o Provide guidance on software usage and best practices Problem Resolution and Escalation: o Log all technical issues and resolutions accurately in the ticketing system. o Escalate complex issues to senior IT staff or specialized teams as needed. o Follow up with users to verify successful resolution and gather feedback. Hardware Inventory and Asset Management: o Maintain accurate records of hardware and software inventory. o Track the allocation, movement, and disposal of IT assets. Working Conditions: 100% on site. This role may involve working during regular business hours and occasionally providing after-hours support in case of emergencies or critical issues.Skills:Troubleshooting, Support, Deployment, technical support, hardware, desktop, network supportTop Skills Details:Troubleshooting,Support,DeploymentAdditional Skills & Qualifications:o High school diploma or equivalent; technical certifications or a degree in IT-related fields are a plus. o Proven experience in providing deskside support, technical assistance, and troubleshooting. o Proficiency in operating systems (Windows, and productivity software like Microsoft Office 365). o Familiarity with networking concepts, hardware components, and peripheral devices o Strong problem-solving skills and the ability to communicate technical information to non-technical users. o Customer-oriented attitude with excellent interpersonal and communication skills. o Time management skills to prioritize and manage multiple tasks effectively. o Knowledge of IT security best practices and data protection.Experience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.