Company and Role:
Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Production Analyst.
Highlights and Benefits:
Hybrid – New Albany, OH
2 days on-site and 3 remote, (40 hour work week). This role may have some occasional overtime as needed.
W2 hourly pay rate up to $32hr or salaried equivalent
6 months with the potential to be a permanent position
Direct W2 hourly or salaried applicants only (no corp-to-corp subcontractors, third parties, or agencies)
Paid time off and holidays for salaried employees
401K, billable bonus, and health, life, vision, dental and short-term disability insurance options for all
DTS is a proud Women Business Enterprise (WBE) and Woman Owned Small Business (WOSB)!
Check out our benefits and company information at www.dtsdelivers.com!
Job Description:
We are hiring an experienced Production Analyst to work for us as our direct, W2 salaried or hourly employee. You will:
Using workload automation software, build and validate job flows, calendar requirements, and scheduling criteria across all platforms.
Confirm automated jobs and schedules comply with established standards, are efficient, and meet processing requirements.
Assist application teams and business partners in in defining automation requirements and task scheduling activities to ensure batch schedules are properly configured and optimized.
Provide quality control and testing services during the development of new task scheduling.
Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules.
Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing.
Engage with the appropriate support teams and/or coordinate resolution of issues and incidents.
Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.
Assist in the creation and maintenance of departmental procedures, best practices, and standards.
Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas.
Work with vendors and third parties to troubleshoot and resolve issues as needed.
Coach or train others on the use of company provided workload automation software Create Knowledge Articles to retain knowledge within the organization.
Assist team members with the Root Cause Analysis (RCA) of problems.
on job and schedule activity as requested.
Test workload automation schedules and jobs during new installations or upgrades to workload automation software.
Support Disaster Recovery testing. Participate in the “on-call” rotation as necessary and when assigned.
Perform other duties as assigned by management.
Required Skills and Experience:
A minimum of 5 years of data processing experience in a technical capacity is required.
A minimum of 2 years of experience using workload automation systems is required. Experience using BMC’s Control-M preferred.
A 2-year college degree in computer science is preferred.
Experience with prioritizing workloads
Understanding of server and cloud applications is required.
Understanding of network monitoring tools and concepts, technical standards, and problem and change management and escalation procedures are required.
Experience in scripting is required.
Understanding of one of more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.
Proven ability in developing good relationships with stakeholders, understanding detailed business requirements across multiple project initiatives
Effective problem-solving and research skills.
Effective customer service skills, including active listening. conflict resolution, decision-making, and negotiation.
Effective verbal, phone, written, and interpersonal communication skills
Highly productive, patient, and dependable
Quick to adapt and eager to learn
Capable of working within a team environment, sharing workload and responsibilities as necessary
Capable of keeping corporate and job-related information confidential
Proven experience in the use of ticket systems and workflow processes
US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Dedicated Tech Services, Inc. is an Equal Opportunity Employer