Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Virtual Position SummaryBrief OverviewOmnicare, a CVS Health Company, who provides care to residents of skilled nursing facilities, assisted living communities, and chronic care settings is seeking a supervisor to join our Revenue Cycle Billing Support Team. As a supervisor of the Revenue Cycle Billing Support team, you will be responsible for providing strategic leadership and oversight to ensure all timelines and goals are met for assigned team members. You will supervise a team of Billing Support colleagues that are responsible for various tasks the Revenue Cycle Billing Support team oversees. This includes monitoring quality and performance metrics, resolving escalated concerns, collaborating with other departments, and provide coaching as necessary. Apply leadership skills, a customer-centric mindset along with problem-solving abilities while promoting a positive and valued culture within the organization. This position is a virtual position.Additional responsibilities and job duties includes:
This position requires oversight/workflow management of a multitude of tasks within various software programs, operating systems, and websites.
Knowledge and understanding of all tasks the Billing Support team is responsible for to backup other Supervisor as needed
Monitoring of production and quality assurance to ensure metrics are met for direct reports
Provide feedback timely of any issues
Coaching direct reports as needed including working with leadership to complete disciplinary action as required
Training of colleagues and new hires as needed
Oversight of day-to-day operations of team to ensure workflow aligned
Attending meetings and setting up meetings
Assist management with tasks as needed
Back up to other team members as needed
Ensures compliance with internal policies and procedures as well as applicable federal and states laws, rules, and regulations.
Complete monthly production and quality assurance reviews along with reviewing any occurrences for each direct report
Meeting with each direct report monthly to provide updates and feedback
Complete annual and bi-annual performance reviews for employees and provide timely feedback
Creation of goals annually
Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities
Develop and maintain capabilities in technology applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department
Comply with and adhere to all regulatory compliance areas
Annual compliance training
Review, create and update training documents as needed
Identify and implement process efficiencies across the dept. including automation opportunities or workflow enhancement opportunities to reduce manual efforts and improve productivity and overall compliance
This list is not all encompassing of all tasks performed and may be subject to change
Required Qualifications
1+ years of experience using the Microsoft Office Suite, specifically Word, Outlook, Teams, and Excel
Preferred Qualifications
Supervisory experience
Experience in a clerical, data entry, administrative, or other office role highly preferred
Experience working in a fast paced and high-volume setting with strict turnaround timelines
Healthcare industry knowledge helpful
Effective multitasking skills and the ability to work in a fast paced, rapidly changing environment
Effective verbal and written communication as well as listening skills
Intermediate to strong computer and typing skills
Knowledge of the following software/programs: Service Now, Sales Force, and Workday
Education
Verifiable High School Diploma or GED required
Pay RangeThe typical pay range for this role is:$43,888.00 - $76,500.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)We anticipate the application window for this opening will close on: 12/26/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.