Service Coordinator puesto de trabajo vacante en la Columbus, Ohio Themesoft Inc

Vacancy caducado!

Integration Services Coordinator Location: Black lick, Columbus, OH

Description: Provide email support to customers who have integrated with MHE (BUIP, SSO, or OneRoster API) and are having trouble with their data files, or access to their content. This individual will spend their time troubleshooting and solving minor technical issues with district-level IT administrators. They will also triage email cases to determine the severity of the issue is appropriately listed and all details needed are present.

ESSENTIAL ACCOUNTABILITIES:

Describe the top five to ten essential accountabilities of this position that account for 5% or more of time spent on an annual basis or are critical to the successful performance of the job, starting with the essential accountability that you perform most frequently. Each statement should specify the purpose of the accountability, how it is accomplished, and the end result.

Essential Accountability

Percent of Time

Provide email support to those customers who have integrated with MHE (BUIP, SSO, or OneRoster API) and having trouble with their data files, or access to their content.

This individual will spend their time troubleshooting and solving minor technical issues with district-level IT administrators.

Triage email cases to determine the severity of issues and that all needed details are present in the case so that troubleshooting can take place immediately.

Maintain communication with customers to address that issues are being investigated.

90%

Assist with scheduling End of School and Back to School integration activities for existing integration customers.

Assist with district IT administrator access to the Access Manager site.

Proactively check error logs for issues that can be resolved without needing to involve the customer.

10%

OTHER REQUIRED ACCOUNTABILITIES: Describe any additional accountability not included under the essential accountabilities section, which are part of the job.

Willingness to work overtime as needed

Perform other assignments or duties as required

KNOWLEDGE & EXPERIENCE: Describe the knowledge and skills needed for the competent performance of the position. Specify why the knowledge or experience is required by referring to how it is used in performing the essential accountabilities.

Basic understanding of Database concepts

Ability to attend in-person meetings with internal personnel

Basic level of knowledge with excel

Experience with csv file format a plus

Proficiency with Microsoft applications including Outlook, Excel, and Word.

Ability to determine severity of customer issues and work on items appropriate for level of training provided.

Excellent written communication and Customer Service skills

Enjoys working with a smaller team to collaborate on troubleshooting

Attention to detail and able to stay self motivated.

Creative or Solution Oriented Thinker.

Has a sense of urgency and good decision making skills, especially knowing when to escalate issues.

COMPLEXITY: Describe the problem-solving and decision-making challenges presented to the position. Give examples

Can determine the complexity of a given issue and either work the issue or ensure that the issue is properly triaged and managed.

Ability to work with high-level District IT Admins to resolve problems

Follows standard practices and uses judgment within the defined practices and procedures.

Vacancy caducado!

ID	#15469990
Estado	Ohio
Ciudad	Columbus
Tipo de trabajo	Permanent
Salario	USD 15-16 15-16
Fuente	Themesoft Inc
Showed	2021-06-15
Fecha	2021-06-15
Fecha tope	2021-08-14
Categoría	Etcétera
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Job Details

Service Coordinator

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