Job Description::: {dir="ltr"}Join our team and get access to some of the hottest events of the year! Work alongside other rock stars as we create an unforgettable experience for our guests! When joining our team, you will also gain access to DAY ONE medical, dental, vision benefits alongside a whole slew of voluntary benefits such as disability, accident, pre-paid legal, critical illness, company matched 401k and so much more. Did I mention FREE DOWNTOWN PARKING and FREE EMPLOYEE MEALS each shift? Vacation, Sick, Holiday, Personal Days too! Let's not forget our completely awesome employee events each year!Some benefits may only be available in a full-time status, but lots of perks for part-time team members too!Position SummaryThe Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the "front line" and will experience the excitement and energy of the event. Assists in event related activity as required.Essential Functions
Greet guests as they enter and leave the facilities
Answer questions; resolve complaints, and give directions
Enforce venue policies and procedures
Report suspicious activity and violations of campus policy
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- Respond to guest conflicts, medical situations, and other incidents
- Provide crowd management and assist with crowd movement
- Secure locations and prohibit access to unauthorized individuals
- Challenge unauthorized personnel in restricted areas
- Follow established code of conduct and safety procedures```{=html}```
- Provide exceptional service to all patrons
- Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
- Complete detailed reports on activity during shift
- Complete Written Incident reports
- Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure```{=html}```
- Operate and monitor computerized fire alarm system and surveillance camera
- Operate company vehicle to transports employees or patrons around campus
- Take appropriate action in the event of an emergency
- Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet i.e. smiling, saying "Good Day" or offering assistance when needed.
- Must feel comfortable when around large groups or speaking to a guest, as needed```{=html}```
- Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
- All other duties and responsibilities as assignedJob Requirements: (Some may not be required, but preferred)&:::