Job Title: Project SpecialistJob Code: 104850Job SummaryProvides support services to NiSource Business Services through problem solving, process outlining and training material builds. This position also uses data analysis, reporting, and continuous improvement initiatives through cross functional collaboration workshops to update, improve and develop training for all of New Business. The role is focused on creating efficiencies and Identifying areas for improvement by also creating metrics and reports that can be used within NiSource New Business Services to maintain compliance and increase customer value. The qualified individual will provide some IT support for all business applications and tools that the New Business Team utilizes day-to-day as needed. This role is expected to collaborate closely with key partners that support or are supported by NiSource New Business Services to ensure business solutions are synchronized across multiple business functions to deliver an excellent customer experience while meeting our departmental and company objectives.Principal Duties and Responsibilities
Plans, executes, and manages projects within NiSource Business Services Center
Collaborates and communicates with internal business partners to result in successful execution of projects.
Facilitates and coordinates effective and timely communication with customers and stakeholders
Develop and facilitate training classes for larger groups as related to New Business processes and procedures.
Identifies and tracks key measures to support the organization
Facilitates creation and tracking of SLAs/OLAs/KPIs and processes documentation
Analyzes and interprets processes and data for operational issues that will assist in decision making processes. Performs data mining, adhoc reporting as necessary.
Collaborate with other stakeholders and business partners to process map, flow, and build training material for all areas of New Business.
Develops professional, useful, and understandable reports, graphics and dashboards
Generates innovative solutions that effectively utilize business data and data analysis techniques
Analyzes, recommends and implements process improvements to increase efficiencies
Defines, measures, and schedules project tasks and interdependencies to achieve objectives through a clearly defined project plan/work breakdown structure
Assist in the development and construction of executive level presentations and process flows for key projects
Embraces and utilizes new technologies and strive for continuous improvement
Support New Business shared applications across all CGC NB and NIPSCO NB as needed for multiuser issues and application updates required. Help to coordinate and communicate the UAT testing as needed.
Must be self-motivated, able to work independently and with minimal direct supervision.
Develops accurate, timely research and analysis.
Creates effective and innovative solutions in partnership across functions for company issues, problems and concerns.
Develops compelling communication that effectively conveys key strategic initiatives to internal parties.
Achievement of established project success criteria
Delivery of projects on-time and on-budget
Stakeholder and organizational communications and alignment
All other duties as assigned.
Required Qualifications for Position
Bachelor’s Degree or equivalent work experience
Demonstrated ability to work with minimal supervision in an accurate and timely manner and deliver high quality results
Experience with PC based systems, including Word, PowerPoint and Excel, to create memos, presentations and spreadsheets containing basic mathematical formulas.
Experienced in data gathering & analysis of disparate data
Ability to identify problems and recommend solutions.
Demonstrated effective written and oral communication skills that result in clear and concise communications.
Ability to influence and work cooperatively with partners within a matrix organization
Working knowledge of organizational change management
Preferred Additional Qualifications for Position
At least 2+ years of relevant business experience, previous electric or gas utility experience preferred.
Demonstrated facilitation skills
Experience with process mapping tools such as Visio
Experience using project management processes such as financial management, schedule management, and scope management
Experience using Lean or Six Sigma methodologies to improve customer value
DisclaimerThe preceding description is not designed to be a complete list of all duties and responsibilities required of the position.Work AuthorizationAuthorized to work in the United States without requiring sponsorship.Inclusion & DiversityValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.Salary Range:$91,000.00 - $136,600.00Posting Start Date:2024-06-24Posting End Date (if applicable):2024-07-09Please note that the job posting will close on the day before the posting end date.At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.