$79,871 - $90,399 | 33 North High Street, Columbus, OH, United States | Innovation & Technology | Full Time Join the organization that received Outstanding Public Transportation System Achievement Award from the American Public Transit Association in 2018 & 2020! Central Ohio Transit Authority (COTA) is Central Ohio's public transportation provider, providing nearly 19 million passenger trips per year servicing Franklin County and parts of Delaware, Fairfield, Licking and Union counties. Guided by our 2019-2024 Strategic Plan, our vision is to move every life forward. Our mission is to provide solutions that connect people to prosperity through innovation, dedication and teamwork. Salary: $79,871 - $90,399 Location: 33 North High Street, Columbus, OH 43215 Benefits: COTA offers competitive benefits including medical/Rx, vision, dental, supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass, wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, tuition reimbursement and retirement benefits through OPERS & Ohio Deferred Compensation. Position Summary: COTA's ITS Product Analyst is the lead Subject Matter Expert on the Trapeze and Vontas product suites ensuring the applications are configured to meet COTA's operational requirements along with educating users on new features and functionality. Other responsibilities include maintaining and testing in-vehicle systems such as mobile computers, vehicle location hardware at various COTA owned facilities. Performs other duties in alignment with the 2019 - 2024 COTA Strategic Plan and in support of the organization's vision to Move Every Life Forward. This Position is Responsible For:
Lead Subject Matter Expert for the Intelligent Transportation Systems (ITS) Suite of products including Trapeze OPS, PASS, COM, VIEWPOINT, and FX, along with Vontas, OnRoute, Onsite and OnBoard
Provides application support, technical support, troubleshooting, product/application configuration, testing & approval, teaching, coaching and assisting COTA staff in all capacities for ITS products
Partners with Operations to develop and set application performance metric goals and monitor software functionality in support of Operations tasks
Monitors the production level performance of the hardware components (including Motorola radios, Mobile Computers, ) within the organization's fleet of vehicles as well as additional ITS systems positioned for implementation
Develops documentation to administer, maintain, and implement policies and procedures for ensuring the operability of the organization's ITS suite of products and their non-server related components
At Minimum You'll Need:
Requires a bachelor's degree and five (5) years IT support experience, or an equivalent combination of education and experience
Knowledge of Intelligent Transportation operating systems/associated hardware is preferred
Knowledge and experience with SQL, Crystal, or other dB reporting tools a plus
Must be proficient in MS Office
COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.