Join our dynamic HR Change Management team as we lead the transition to a product-focused approach! Our mission is to create and deliver products that our customers love and that drive success for our business. You will collaborate closely with HR Product, Change, and Servicing teams, as well as cross-functional Feature teams, including HR Education, Customer Satisfaction (CSAT), Reporting, Quality Assurance, and Capacity Planning, to manage readiness activities related to change. To excel in this role, you should be dynamic, strategic, collaborative, and data driven. You must be adept at asking insightful questions, connecting the dots, and influencing others, all while delivering innovative ideas and executing tasks flawlessly.As an HR Change Management Readiness Associate within our Human Resources team, you will be instrumental in preparing our teams for impending changes, ensuring they can effectively fulfill their roles and deliver outstanding service to our customers. Your duties will encompass the thorough management of change and readiness procedures, including: Overseeing end to end readiness change requests, conducting stakeholder impact assessments, developing and executing communication strategies, organizing and facilitating stakeholder engagement forums, facilitating information sessions, analyzing data for supported projects.Job responsibilities
Collaborate with HR Product, Change, Operations, Servicing and Support teams to evaluate changes and understand their potential impacts.
Facilitate impact assessments for HR Servicing , Operations teams, and cross-functional teams.
Develop and deliver key messaging and communications across HR Servicing channels.
Establish and manage change timelines and deliverables, ensuring readiness confirmation and escalating any at-risk items.
Engage stakeholders at all levels and regions, from project teams to senior leaders, to gather feedback and finalize readiness activities and communication deliverables.
Identify and implement continuous improvements in processes, procedures, and communications, introducing fresh, creative, and engaging ideas and channel strategies.
Complete tasks in a controlled manner, setting targets for milestones and adhering to deadlines.
Required qualifications, capabilities, and skills
2+ years of experience in internal change management, project management, or readiness roles.
Strong analytical, decision-making, organizational, time management, and planning skills, with the ability to manage multiple competing priorities effectively.
Excellent written and verbal communication skills; must be articulate, present well, and act as an ambassador for readiness activities.
Proven experience in collaborating and coordinating with multiple stakeholders and teams at all levels.
Ability to develop alternative and strategic solutions in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Project.
Preferred qualifications, capabilities, and skills
Familiarity with financial services and/or HR products and processes is a plus.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans