Client Account Representative

Job DescriptionWe are seeking a highly motivated and detail-oriented Client Account Representative to join our team in Columbus, OH. In this role, you will serve as the primary point of contact for our clients, managing relationships and ensuring their satisfaction with our services. This position requires strong communication skills, problem-solving ability, and a customer-first mindset.ResponsibilitiesServe as the main liaison between clients and internal teamsMaintain and grow long-term client relationships through proactive communicationAddress client inquiries and resolve issues efficiently and professionallyMonitor account performance and usage trends to identify upsell opportunitiesPrepare and deliver client reports and business reviewsCollaborate with Sales, Support, and Product teams to ensure client successAssist in onboarding and training new clients