Call Center Agent

Job DescriptionWe are currently seeking a dedicated and professional Call Center Agent to join our Columbus team. The ideal candidate will be the first point of contact for customers, handling inquiries, resolving issues, and providing outstanding support to ensure client satisfaction. If you have excellent communication skills and a solution-oriented mindset, we want to hear from you.ResponsibilitiesAnswer inbound customer calls in a courteous and efficient mannerProvide accurate information regarding products, services, and policiesResolve customer concerns with professionalism and empathyMaintain records of interactions and transactions using internal systemsEscalate complex issues to the appropriate department when necessaryMeet individual and team performance metrics and goalsContinuously develop product knowledge to better assist customers