Entry Level Customer Service Assistant

Job DescriptionWe are looking for a dedicated and personable Entry Level Customer Service Assistant to join our Cleveland team. In this role, you will be the first point of contact for our clients, ensuring their inquiries are handled efficiently and professionally. If you enjoy problem-solving, working in a team, and helping customers, this is the perfect opportunity to build your career in customer service.ResponsibilitiesGreet and assist customers with professionalism and a positive attitudeRespond to inquiries via phone, email, or in-personMaintain accurate records of customer interactionsResolve basic issues and escalate more complex problems to the appropriate departmentsSupport the customer service team with administrative tasks as neededFollow company procedures and service standards at all times