Customer Support Assistant

Job DescriptionWe are seeking a dedicated Customer Support Assistant to join our growing team in Cleveland, OH. The ideal candidate will be responsible for handling customer inquiries, resolving product and service issues, and ensuring overall customer satisfaction. This role is a key part of our support operations and provides excellent opportunities to grow within the company.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and emailResolve product or service issues by clarifying customer concerns and offering appropriate solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to follow up on customer feedbackProvide product and service information to customers as neededAssist in improving customer service procedures and guidelines