Global Financial Corp | Garfield Heights, OH | Remote/Onsite
About Us
Global Financial Corp specializes in subprime auto lending and is committed to ethical
collections that respect borrowers while achieving results. We’re growing fast and need an
experienced Collections Pro who is bold, empathetic, and results-driven.
Role Overview
As a Subprime Auto Loan Collector, you will manage delinquent accounts, negotiate
payment solutions, perform skip tracing, escalate repossession/legal cases when needed,
and consistently meet or exceed recovery KPIs—all while maintaining compliance with
FDCPA, TCPA, and state laws.
Key Responsibilities
- Contact borrowers with 30+ days past due—phone, email, texts within legal boundaries
- Negotiate payment plans, settlements, or lump-sum resolutions
- Trigger repossession or legal referral workflows as needed
- Execute skip tracing to locate lost borrowers
- Document all borrower interactions and account updates in our platform
- Work closely with the underwriting and repossession teams
- Achieve or surpass monthly ROI/KPI targets
Requirements
- Experience with subprime auto collections is a must.
- Deep knowledge of FDCPA, TCPA, and state regulations
- Strong negotiator with excellent verbal and written communication
- Proficient in CRM/DMS/software (e.g., CUBE, DealerTrack, FICS)
- Track record of exceeding collection metrics (call volume, recovery rate)
- Bilingual (English/Spanish) is a major plus
What You’ll Get
- Base salary + performance-based bonus
- Flexible scheduling
- Professional development tracks and growth opportunities
- A collaborative, metrics-driven team environment
To Apply
Send your resume + a 2-minute video (via Loom or similar) explaining how you:
1. Approached a 60+ day past-due borrower
2. What negotiation strategy did you use
3. What was the outcome