Vacancy caducado!
- 3 to 5+ years of relative experience
- Experience implementing processes
- Experience with Quality programs including but not limited to:
- o Set up process
- o Form Creation build and coaching and quality plan builds
- o Defining quality processes around full details including customer interaction (call, email, sms), screen process and speech analytics
- o Reporting and insight delivery
- Design, implement and execute test cases for the new quality system
- Identify and record issues/ bugs in new set up and work with the appropriate teams to correct timely.
- Assess and quantify the business and technical risks on an ongoing basis and effectively communication to drive the needed results.
- Currently moving from Verint to "Nice in contact" - plus if they have this experience
- Financial/Banking industry is a nice to have
- Strong Analytical Skills
- Set up process
- Form Creation build and coaching and quality plan builds
- Defining quality processes around full details including customer interaction (call, email, sms), screen process and speech analytics
- Reporting and insight delivery
- Design, implement and execute test cases for the new quality system
- Identify and record issues/ bugs in new set up and work with the appropriate teams to correct timely.
- Assess and quantify the business and technical risks on an ongoing basis and effectively communication to drive the needed results.
- Establishes and implements quality assurance and compliance processes for IT.
- Works closely with IT leaders to develop/implement and overall quality maturity roadmap and plan for each IT functional area.
- Consults with development, testing, and production teams to develop, publish, and implement software quality assurance plans.
- Reviews progress toward the software quality assurance plans regularly with IT leadership, technical teams, and internal customers to make modifications as necessary.
- Establishes internal IT service quality control standards, policies, and procedures.
- Monitors, evaluates, manages, and executes audit processes to ensure compliance.
- Coordinates and facilitates quality assurance activities across projects with project managers.
- Provides guidance and subject matter expertise to IT teams on quality assurance methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables.
- Makes recommendations and directs improvements to the software development lifecycle process.
- Documents non-compliance to policies, processes, and standards and assists in their resolution.
- Analyzes and identifies trends in IT performance metrics.
- Designs, monitors, and analyzes performance metrics program for quality improvement initiatives.
- Conducts audits and analyzes findings to develop appropriate corrective action recommendations.
- Provides training on established processes and policies.
- Performs other related duties as required.
- A Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or other related discipline is required; or equivalent combination of education and experience that is required for the specific job level.
Vacancy caducado!