SUMMARY:AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.RESPONSIBILITIES:
Grows loyalty and trust with customers
Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
Oversees the customer service, sales and general workings of the stores within their territory.
Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
Develops market analysis and action plans for commercial accounts
Develops, maintains, and revises key customer plans
Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
Ensures all company policies, and loss prevention procedures are followed
Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
Follows proper accident procedures
Provides feedback regarding AutoZoner performance
Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
Ensure all stocking programs are stocked each week per policy
Ability to work all the hours (of operation) that we are open for business
Performs other related duties as required
REQUIREMENTS:
Minimum three years of related experience in outside sales (automotive industry a plus) .
Direct or indirect experience managing and leading people.
Relentless pursuit of new profitable business and penetration of current accounts
Ability to create and execute customer development plans.
Ability to analyze sales reports and take appropriate action.
Understanding of P&L statement and gross profit.
Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
Excellent customer service skills
Minimum 50% travel w/ some overnight.
Benefits at AutoZone
AutoZone cares about people. That’s why AutoZone offers thoughtful benefits programs with one-on-one benefit guidance designed to improve AutoZoners’ physical, mental and financial wellbeing.
Some of these benefits include:
Competitive pay and paid time off
Unrivaled company culture
Medical, dental, vision, life, and short- and long-term disability insurance options
Health Savings and Flexible Spending Accounts with wellness rewards
Exclusive Discounts and Perks, including AutoZone In-store discount
401(k) with Company match and Stock Purchase Plan
AutoZoners Living Well Program for mental and physical health
Opportunities for career growth and tuition reimbursement
Eligibility and waiting period requirements may apply; benefits for Autozoners in Puerto Rico, Hawaii or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at careers.autozone.com
An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources
Fair Chance Statement: An applicant’s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense and the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the New York City Fair Chance Act and the Philadelphia Fair Chance Hiring Act.
As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.
Philadelphia Fair Chance poster:
https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf
Please note: We continuously accept applications for this position. Our hiring managers frequently review submissions and will contact you if we think you are a good fit for our team.