Patron Services Representative

Job Opportunity: Patron Services Representative with Cincinnati Opera in Cincinnati, OH Seasonal, part-time position: Mid-March 2025–July 2025 The Cincinnati Opera Box Office seeks part-time, seasonal Patron Services Representatives to join the ticketing team for our upcoming 2025 Summer Festival. The box office staff works together to provide exceptional customer service to our patrons in a fun, supportive, and arts-centered environment. Reporting to the Patron Services Manager, Patron Services Representatives are key members of our ticketing team.Roles and Responsibilities: The Patron Services Representative will work with the Director of Patron Services & Insights and the Patron Services Manager to facilitate ticket sales and provide superior customer service to Cincinnati Opera audiences and internal constituents.Specific duties include:Assisting patrons with the purchase of subscriptions and single tickets by phone, in person, and online.Addressing patrons’ concerns and questions about performances, events, policies, parking, and more.Accurately entering and updating data in Cincinnati Opera’s ticketing system (Tessitura) according to established data standards.General administrative tasks and projects as assigned.Staffing performances at the Music Hall box office or other venues; assignments may include setup and tear down of space, walk-up sales, problem-solving, and answering phone calls, among other tasks.Making outbound phone calls to patrons regarding purchases/orders as needed.Other duties and projects as assigned.