Job DescriptionPosition SummaryThis position is responsible to meet the goals and objectives of the organization by effectively assisting customers in the procurement, scheduling, and delivery of products by collaborating with production, purchasing, sales, scheduling, inventory and other departments as needed.Essential Duties and TasksTo perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made, upon request, to enable individuals with disabilities to perform the essential functions.
Receive, interpret and produce Customer orders timely through a variety of tools; phone, email, fax, mail and online, utilizing computerized ordering system
Receive and respond to inquiries and issues, follow through to resolution
Monitor orders from intake to delivery
Work closely with inventory to keep within organizational metrics
Review and update pricing calculations as needed
Promptly alert Sales, Customer and internal management teams regarding issues relating to meeting Customer order requirements
Ability to handle complex issues
Meet or exceed department goals and metrics
May be involved in Customer visits and training
All other duties as assigned
Who We AreProAmpac is a leading global flexible packaging company with a comprehensive product offering. We provide creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We continue to grow and would love for you to join our team!At ProAmpac, our culture is key to our long-term success. We strive to be authentic as we live out the heritage of our small business culture. We value the connections we’ve created, and our employees feel empowered in their shared efforts to innovate successfully. ProAmpac was founded on the idea that a focus on material science will drive innovative and sustainable solutions for our customers, supported by our five core values – Integrity, Intensity, Innovation, Involvement, and Impact – that foster a culture of speed, simplicity, and self-confidence.Our company is made stronger by challenging ourselves and each other, while we move what matters forward. With a focus on performance and a passion for our work, we are not bound by organizational hierarchy. We are committed to serving our customers and the communities in which we work and live.By joining us, you become an integral part of an entrepreneurial company in a fast-paced and stable environment that provides varied opportunities for professional and personal growth .ProAmpac Perks:ProAmpac is building a wellness culture through its PRO360 initiative: An interactive, fully integrated wellbeing program designed to engage, encourage, and reward all team members on their personal pathway to better health, wealth, growth, and community involvement. Our goal is to ensure 100% of team members achieve a basic level of wellness. Additionally, subject to applicable eligibility requirements, we offer full-time employees a variety of benefits including:
Medical, dental and vision insurance
401(K) with exceptional company match
Generous paid time off (PTO), plus 11 holidays per calendar year
Free life and short-term disability insurance
Wellness, employee discount and rewards programs
Tuition reimbursement
Career growth and development opportunities!
RequirementsQualifications, Education and Experience
2 years manufacturing Customer Service experience, experience with same or similar product manufacturing processes a plus
Experience with the products and the manufacturing process of the organizational products
Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests
Ability to calculate complex mathematical equations
Ability to build effective collaborative relationships
Work independently and as part of a team
Solid working knowledge of customer service processes and related manufacturing
Experience using Microsoft Office Suite (Word, Excel, Power Point), Visio, Teams, and Outlook
Maintains strict confidentiality and protects privacy of confidential/sensitive information.
Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options.
Self-confident, self-motivated, polished professional who thrives in a challenging, fast-paced environment.
Area of Interest: Customer Service
Department: Customer Service-9015
Work Place Type: On-siteProAmpac is an Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled.