ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.comor connect with us onLinkedInorTwitter
Job Title:Customer Service Account Analyst
Work location:REMOTE
Work Schedule:Monday - Friday, 10am to 7pm EasternStandard Time
The Customer Account Analyst (CAA) for the North American Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.
ESSENTIAL JOB FUNCTIONS:
Manage a portfolio of customer accounts
Enter orders in an effective and precise manner
Recognize appropriate situations for escalation
Actively communicate with the customer on order changes, future orders, and other non-order related requests.
Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
Establish and complete contacts from various channels (email, phone, chat)
Identify potential issues and work to resolve them proactively
Follow established processes to manage exceptions
Monitor customer open orders and shipments, as well as other relevant data
REQUIRED EDUCATION AND EXPERIENCE:
2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers
Customer focused with strong interpersonal skills
Must be able to use critical thinking skills to help solve problems or generate new ideas
Ability to prioritize customer demands and manage multiple requests with attention to detail
Excellent level of proficiency in business communication, including strong verbal and written communication skills required
Some experience with SAP or other ERP system preferred
Proficient Microsoft Office skills (Word, Excel, Outlook)
High School Diploma/GED required.
BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employe