Call Center Agent

Job DescriptionWe are seeking a dedicated and professional Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our clients, handling inquiries, providing accurate information, and ensuring an exceptional customer experience at every interaction. The ideal candidate is a confident communicator with excellent problem-solving skills and a strong commitment to service quality.ResponsibilitiesHandle incoming and outgoing calls in a courteous and efficient manner.Respond to customer inquiries, resolve issues, and provide accurate product or service information.Maintain detailed and organized records of client interactions using company systems.Collaborate with team members and supervisors to meet quality and performance goals.Uphold Shine Social Brand’s values of professionalism, integrity, and excellence in every conversation.