Sr. Customer Service Representative

Description We are offering a PERMANENT PLACEMENT employment opportunity for a Sr. Customer Service Representative in Centerville, Ohio. In this role, you will be a critical link between our customers, Third Party Administrators, physicians, pharmacies and assistance programs. Your main responsibility will be to ensure the successful procurement of high-cost specialty medications while providing exceptional service to our members.Responsibilities: Initiate outreach to members to gather necessary information regarding their high-cost specialty medication. Coordinate and prepare member files and patient assistance applications with our Third-Party Administrators, advocacy team, assistance programs and the member’s provider. Analyze all cost-effective options for each specialty medication. Maintain communication with specialty pharmacies, local pharmacies, and mail order pharmacies to ensure members prescriptions have been received and processed. Monitor shipment of medications to prevent any disruption with the member's treatment. Advocate for the member as well as the group insurance plan. Request renewal information for members re-enrollment in the program. Handle outgoing calls, email inquiries and text messaging, providing an outstanding experience at all levels. Ensure accuracy, proper handling, and appropriate distribution of member and company documents. Assist with processing members' claims through an internal claims system when needed.Skills: Superior Customer Service Ability to Build Strong Relationships Proficient in Research and Data Entry Exceptional Client Communications SkillsFor immediate consideration, call Alison at 937.224.8326.Requirements Proven experience in a customer service role Ability to deliver superior customer service consistently Strong capability to build and foster relationships with clients Excellent research skills to find solutions to customer queries or issues Proficiency in data entry to accurately maintain customer records Exceptional communication skills to interact effectively with clients Capacity to handle client communications professionally and efficiently Ability to work collaboratively in a team environment Proficiency in using computer systems and software relevant to customer service High school diploma or equivalent education level Flexibility to work in shifts, including weekends and evenings if required Willingness to continually update skills and knowledge in customer service trends and best practices. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .