Call Center Representative

Description We are offering a short term contract employment opportunity for a Call Center Representative in the legal industry, based in Blue Ash, Ohio. The role involves interacting with customers in a high-volume setting, gathering information, and utilizing various software systems for data entry and tracking.Responsibilities: Handle a high volume of outbound calls to potential plaintiffs, ensuring all interactions are handled with a high degree of professionalism. Gather and accurately record all necessary information from customers, ensuring data is input correctly into relevant systems. Use various legal software, including Aderant and Adobe Acrobat, to track and manage customer information. Maintain strict confidentiality in all customer interactions and within the workplace. Perform auditing tasks to ensure all customer data is accurate and up-to-date. Use Case Management Software to monitor customer accounts and take appropriate action when necessary. Assist customers with their inquiries, providing clear and concise information and solutions. Manage customer billing functions as required. Utilize skills in calendar management and claim administration to manage tasks efficiently. Perform other related duties as assigned, in alignment with the legal industry standards. Requirements Proficiency in the use of Aderant, Adobe Acrobat, Automated City Register Information System (ACRIS), Case Management Software, and Legal software Proven ability to assist customers effectively and professionally Experience in auditing and billing functions in a legal setting Strong skills in calendar management and claim administration Excellent verbal and written communication skills Ability to multitask and prioritize tasks in a fast-paced environment Strong problem-solving skills and attention to detail Previous experience in a legal call center or similar role is an advantage Ability to work collaboratively in a team environment High school diploma or equivalent; higher education in law or related field is a plus Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .