Assist doctor and other hospital staff by care and cleaning of patients and facilities including completing patient treatments, assisting in surgery and all other animal care functions as well as other tasks involved in the operations of a veterinary hospital.Knowledge, Skills and Abilities :
Previous experience or training/education working in a veterinary facility preferred.
Must be friendly, outgoing, “people oriented.”
Excellent communications skills.
Telephone and computer skills are necessary.
Must be a team player willing to learn new techniques and treatments and to accept change.
Physical Requirements:
Dependable attendance is required.
Must be able to lift 40 pounds.
Must be willing to work long or irregular hours.
This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.
Job Duties:
The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and job responsibilities include, but are not limited to:Client Relations:
Agree to incorporate the principles of the VCA Mission Statement, Three Steps of Service and VCA Standards of Client Service in their daily job performance.
Ensure that clients and pets feel welcome and comfortable.
Service as “Ambassadors” of creating and maintaining goodwill for the hospital.
Build rapport with clients and pets. Greet clients and pets by name.
Inform new clients about the hospital’s services, etc.
Exceed the client’s expectations of service.
Ability to effectively communicate and educate clients on general animal husbandry and answer non-medical questions
Properly load rooms and get brief history
Nursing Care:
Compassionate nursing care is the top priority for all patients.
Make certain all patients are kept as comfortable as possible.
Assist in treating hospitalized animals under veterinary supervision.
Participate in client communication and education, explaining administration of medications, follow-up care, diet recommendations and general animal care.
Flexibility in working hours is required to ensure that the job is done properly.
Make certain entire hospital both inside and outside, including treatment, surgery, kennels, runs, parking lot and entry is kept extremely clean throughout the day (so that a client could come back and see their pet without any notice). This includes your own clothing and appearance.
Advise Medical Director or Technical Supervisor of any conditions that are unsafe, including unrecognized hazards or infractions of safety rules.
Examinations : Ability to take brief history. Clearly communicate your findings to doctor. Refuse to make a diagnosis.
Records: Keep records up to date. This includes client records with charges, medical history, vaccine status, medications administered, laboratory reports, etc.
Surgery: Understand how to prep animals for surgery.
Understand technique in the surgery room and participate in maintaining sterile conditions.
Maintain and sterilize surgical instruments and packs.
Be willing and able to assist the doctor with certain surgical procedures.
Radiology: Position animals properly to the radiographs.
Know how to properly use positioning devices so that patients may be radiographed without the requirement of assistants holding animals in place whenever possible.
Maintain and care for all radiology equipment.
Practice all safety regulations in regard to radiology.
Laboratory:
Collect stool and urine samples.
Prepare lab request forms.
Pharmacy:
Maintain proper storage and safekeeping of drugs as directed by a doctor.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com