Service Desk Specialist (Back To Business I.T.)
Are you a tech enthusiast who loves solving complex problems?
Do you have a keen eye for detail and excellent analytical skills?
Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?
If so, we have an exciting opportunity for you at The Greentree Group!WHO WE AREThe Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what’s possible.What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!ABOUT THE OPPORTUNITYAs a Service Desk Specialist (Back To Business I.T.), you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals at Greentree’s office in Beavercreek, OH. Your role will be critical in providing technical support and guidance to customers. Join us and be part of our mission to make a difference!SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Support client networks, including hardware, software, e-mail, print and backup servers and their associated operating systems and software.
Research on network products, services, protocols, and standards.
Administer and maintain end user accounts, permissions, and access rights.
MINIMUM QUALIFICATIONS:
Associate’s or Bachelor’s Degree in Computer Science or related area. A minimum of three years’ experience will be considered in lieu of a degree.
Four to seven years of recent experience with setup and/or administration of Windows 7/8/10, MS Windows 2008/2012/2016 Server, Office suite, and Active Directory.
Hands-on hardware and software troubleshooting experience with emphasis on related issues including desktops, applications, network services, email/web services, and the Microsoft Office suite of products.
Strong customer service orientation and the ability to present ideas in user-friendly language.
Ability to conduct research into issues and products as required.
Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills.
Local travel may be required.
Candidates must be U.S. Citizens.
DESIRED QUALIFICATIONS:
Experience with MS Windows 2008/2012 Server, infrastructure services, Office 365, Exchange, SQL or SharePoint.
Antivirus management and backup experience.
Firewalls, VPN routing, and filtering appliance knowledge is desired.
Help desk support, remote management and troubleshooting skills.
Certification preferred CompTIA A+, Security+, and/or Microsoft MCP.
We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Salary Range: $60,000 to $80,000Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree’s yearly performance.Top BenefitsCore Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training ProgramsElected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available).Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important – we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits. Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.