Parts & Equipment Support Specialist - Edinburg Tractor Sales

We are a New Holland Agriculture, New Holland Construction, and Kioti Equipment Dealer. In addition we sell parts and we service equipment. Coordinate and assist in resolving daily dealer parts and whole goods technical inquiries, order and returns, damage and shortage claims, invoicing inquiries, allocation of products, product availability, model application and compatibility questions and order entry/backorder status needs in a highly visible quality-driven customer-service style environment. Brands serviced include New Holland, Kioti, Hustler, and Woods. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: Provide customer support with respect to parts and whole goods technical questions, sales order and returns related issues, damage and shortage claims, invoicing inquires, allocation of products, product availability, model application and compatibility.Assist parts and whole goods management team by providing interoffice support and information sharing among parts and whole goods personnel to increase operating efficiencies while improving customer service and dealer satisfaction.Assist in monitoring inventory levels to aid in procurement of parts, whole goods equipment, kits and accessories for timely and accurate order fulfillment.Work closely with warehouse lead personnel to ensure coordination and timely processing of expedited sales orders, dealer returns, claims processing and physical inspection and verification of products and inventory.Maintain technical library to include illustrated parts manuals and technical references, illustrated whole goods kit breakdowns, historical whole goods price files and standard operating procedures.Work closely with service department personnel to ensure currency with recent technical updates.Other duties as assigned.MINIMUM QUALIFICATIONS: Education: High school diploma required.Experience: Knowledge and experience in standard parts and distributions operations such as counter practices and principals related but not limited to parts counter sales, warehousing, distribution, research applications and cross-referencing by models.Technology: Must possess computer knowledge and experience.General knowledge of farm and construction equipment is desired.EQUIPMENT OPERATION: Office equipment including computer, copier, phone, printer PHYSICAL REQUIREMENTS: The position will require walking, standing and sitting at a computer. Must be able to lift 30 pounds to shoulder height. Must be able to lift 50 pounds to waist. Work hours: 8 a.m. to 5 p.m. M-F. Saturdays (8 a.m. to Noon, every other weekend). If we find the right person we are willing to have some flexible work hours based on your family needs.