Description Summary: The Treasury Management Services Specialist 1 provides excellent customer service while supporting the wire transfer product. They will perform a variety of tasks and assignments, including but not limited to the following:
Processes wire transfers through the backend wire transfer system with a high degree of proficiency and speed.
Communicates with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non-standard solutions are available.
Handles escalated customer issues, or further escalates customer issues as appropriate.
Participates in system upgrades and testing, as needed.
Cross-trains regularly to maintain proficiency in a variety of departmental functions and administrative tasks.
This is an in-office role based at 5555 Cleveland Ave., Columbus, Ohio with work hours of Monday-Friday from 9:00 am - 6:00 pm EST.
Basic Qualifications:
High School diploma or GED required.
1 or more years direct customer service experience
Preferred Qualifications:
Ability to multi-task while performing multiple high risk processes.
Ability to work in a fast paced environment.
Experience working in a high risk area with the ability to identify and mitigate potential risk.
Experience with high performance culture is a plus.
Ensure efficient and timely deliverables; adapt quickly to an intense and changing environment.
Ability to work under tight deadlines with accuracy.
Demonstrated ability to learn multiple processes quickly.
Experience servicing customers via telephone, a plus.
Ability to perform accurate work under pressure is critical.
Ability to work effectively in a deadline driven, high monetary risk environment.
Strong verbal and written communication skills.
Strong analytical and decision-making skills.
#LI-OnSiteExempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) NoWorkplace Type:OfficeHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position