Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.As a Nutrition Assistant, you will be responsible for menu delivery and assisting patients with their meal selections based on their approved dietary orders. This includes verifying and entering orders into our dietary menu system and maintaining communication from patient care units and patients to nutrition and dietetics to ensure meal delivery accuracy.Our ideal future caregiver is someone who:
Has prior dietary experience.
Is passionate about helping patients.
Has excellent customer service and interpersonal skills.
Thrives in a fast-paced environment.
Can learn the computer software program, CBord, that is utilized to process patient meal orders.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities:
Delivers and picks up menus from patients and patient care units. Explains meal selection procedure to new patients. Obtains patient preferences/dislikes and other information to ensure quality food delivery to patients.
Assists patient with menu selections. Meets face-to-face with assigned patients to verify meal selections based on established schedule or as required. Offers various food options based on patients diet order and availability from kitchen.
Enters the appropriate information into hand-held system. Reviews entries for proper adherence to dietary orders. Follows up with patients if menu selections appear incomplete or insufficient.
Updates patient lists to verify meal selections or diet order changes.
Checks trays for accuracy of meal order prior to meals going to patient rooms and patient care units.
Runs tray tickets for meal service. Compares diet list with tray tickets to ensure all patients receive designated tray.
Adjusts tray tickets with noted changes and verifies with RD if necessary.
Monitors computer messages and follows through on all requests. Notifies appropriate staff.
Provides excellent service to patients and customers. Meets customer needs, expectations and demands quickly and effectively. Remains calm and professional. Receives complaints from customers and takes action to remedy the complaints.
Answers phone with a friendly tone and follows up on all messages. Performs a variety of clerical duties. Runs lists and worksheets and distributes to staff. Assists in the inventory and storage of menus and other items. Maintains a neat, clean, organized work area.
Supports Relationship-Based Care efforts. Assists in departmental quality improvement projects through participation in patient surveys and/or department task teams.
Assists in the training of new staff and students training in the field.
Prepares items for unit orders and stocks supplies as needed for unit(s). Fills orders from inventory with proper documentation for charging. Adheres to order amounts and standard stock levels.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements.
Follows hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
Other duties as assigned
Education:
High school graduate or the equivalent.
Certifications:
None required
Complexity of Work:
Proficient in the use of basic computer software applications.
Basic typing/keyboarding ability.
Strong customer service ability.
Good verbal and written communication skills including the ability communicate clearly and positively to patients and staff when conveying information.
Ability to work productively and effectively in a fast paced work environment with a sense of urgency and enthusiasm.
Ability to develop and maintain professional and positive working relationships with patients, managers, nursing and other staff.
Work Experience:
Ability to understand dietary terms and information.
Six (6) months of dietary experience is preferred.
Physical Requirements:
Must be able to lift 30 lbs or more.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities