Systems Administrator- Bilingual (English and Korean)

SAP and Salesforce system administration Responsible for monitoring and troubleshooting from SAP and Salesforce software up and running, providing technical support to end users of SAP and Salesforce Basis, collaborating with the operation/dev-ops teamIT Operations:Oversee the day-to-day operations of the IT department. Manage and maintain computer systems, networks, and software. Ensure the smooth and efficient operation of IT infrastructure. Troubleshoot technical issues and implement solutions. Staff Management:Lead and supervise IT staff, including hiring, training, and performance management. Motivate and empower IT professionals to achieve their full potential. Project Management:Manage IT projects, from planning and implementation to completion. Ensure projects are delivered on time and within budgetUser Account Management:Creating, managing, and assigning user permissions and access levels. Assists in maintaining fleet of end user devices through patching and lifecycle management, including Windows and Apple devices.  System Installation and Configuration:Installing and configuring operating systems, applications, servers, and network devices. Patching and maintaining core IT infrastructure components such as virtualization, storage, backup servers, and others as directed.  Utilizes tools approved by IT manager to facilitate patch management, server monitoring, disaster recovery and others as prescribed.  Applying software updates and security patches to systems regularly. System Monitoring and Troubleshooting : Acts as an escalation point for helpdesk staff. Monitoring system performance, identifying and resolving hardware and software issues, analyzing system logs.  Maintaining Active Directory, O365 components, CRM, MDM and other systems as prescribed. Available to be on call for emergencies as it relates to the IT department. Creating and maintaining relevant documentation for information systems. Monitors health/performance of infrastructure components. Backup and Recovery:Implementing and maintaining data backup strategies, performing regular backups, and ensuring data recovery capabilities. Security Management:Working together with security lead with Implementing and enforcing security policies, managing firewalls, monitoring for potential security threats. Network Administration:Managing network infrastructure, including routers, switches, and firewalls.Performance Optimization:Analyzing system performance, identifying bottlenecks, and implementing optimization strategies.