Customer Service Specialist

Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Cause Collectivecustomers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Cause Collective works.

Salary range: $57000 - $67000 per year.

• Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.

• Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.

• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

• Provide internal feedback on how Cause Collective can better serve our clients in the product road map for continuous improvement.

• Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

• Show composure, resilience, and flexibility in Cause Collective’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.

Qualifications

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn.

• Excellent written and verbal communication skills.

• Can take ownership of challenging scenarios and bring them to resolution.

Additional Information

• This is not a remote job
• Disability Insurance
• Dental insurance